Returns, exchanges & refunds

You received a completely different product or wrong variant (size, color, scent) versus your confirmed order.

• Report within 24 hours of delivery with photos
• The item must be untouched, unopened, and in the exact condition received
• You must return the wrong item to us before we ship the replacement or process the refund — we’ll coordinate pickup or provide a return address

• Once the wrong item is received back and verified, we send the correct item on our next batch or issue a refund — at our discretion
• If the item has been opened, used, or is not returned in the same condition, we reserve the right to decline or adjust the resolution

Item appears fine on the outside but doesn’t function as intended — a watch that stops, a gadget that won’t power on, a fragrance bottle with a broken atomizer, jewelry with a structural flaw (not cosmetic wear).

• Report within 48 hours of delivery — claims after this window are not accepted
• Provide photos and a short video clearly demonstrating the defect
• Keep the item, all original packaging, tags, and documentation intact — missing components may void your claim
• The defect must not be caused by misuse, mishandling, or normal wear

• If verified as a manufacturing defect: replacement on the next sourcing run or refund — at our discretion
• For items ₱5,000 and above with a manufacturer warranty, we may coordinate a warranty claim on our next Dubai trip — subject to a ₱500 handling fee or 10% of item value (whichever is lower), and dependent on our sourcing schedule
• We do not guarantee warranty outcomes, as those are ultimately controlled by the manufacturer or retailer
• For items under ₱5,000, we’ll resolve it directly through replacement or refund rather than a warranty process

The item is the correct product, but the actual quality or specifications meaningfully differ from what our listing explicitly stated in writing.

• Report within 24 hours of delivery
• Provide side-by-side photos comparing the item to our listing and clearly identify the specific discrepancy

• If we determine our listing contained a clear factual error (wrong material stated, wrong dimensions listed, wrong specifications written), we’ll treat it as a wrong item and resolve accordingly
• What doesn’t qualify: Subjective differences in color, tone, sheen, or “feel” between screen and real life. Variations in natural materials like gold finish, leather texture, or stone color are inherent and not grounds for return. We describe items as accurately as possible, but no screen perfectly replicates the physical product
• All decisions under this category are final and at our sole discretion

Because every item is purchased in Dubai specifically for you (or hand-carried as curated stock with limited quantities), we do not accept returns, exchanges, or issue refunds for change of mind, buyer’s remorse, or finding the item available elsewhere at a different price.

• Asking us detailed questions about any item before ordering — scent profiles, dimensions, color in different lighting, material feel — we’re happy to help you decide
• Reviewing your order carefully before confirming payment

You’re also welcome to find your own buyer, and we can facilitate the handoff if needed.

For fragrance customers specifically: this is why we encourage asking us about scent profiles and notes before ordering. We’re happy to describe any fragrance in detail to help you decide.

• Before we purchase in Dubai: You may cancel for a full refund minus a 5% processing fee to cover transaction costs
• After we’ve purchased: No cancellation, no refund. The item is yours. We may, at our discretion, offer optional resale assistance under the same terms as the change-of-mind section above
• Made-to-order or custom pieces (e.g., specific gold weight, specific gemstone setting): Non-cancellable and non-refundable once the order is confirmed with the supplier. No exceptions — these are crafted to your specifications

The following are strictly final sale regardless of circumstances (unless the item arrives verifiably damaged or is the wrong product entirely):

• Opened, tested, or used fragrances and perfumes
• Jewelry that has been worn, tried on, or had tags/seals removed
• Food items (dates, chocolates, sweets) — perishable by nature
• Items with broken seals, removed tags, or altered packaging
• Items purchased during a sale, marked “Final Sale,” or “Clearance”
• Gift items claimed by a recipient (claims must come from the original purchaser only)

• One claim per order. Once a resolution is provided and accepted, the matter is considered closed
• Fraudulent claims. We reserve the right to refuse service and blacklist accounts that submit false, exaggerated, or repeated suspicious claims
• Photo and video evidence is mandatory for all claims. Claims without adequate documentation will not be processed
• All resolutions are at our sole discretion within the framework of this policy
• We may update this policy at any time without prior notice. The version in effect at the time of your order applies to that order